Client-Focused
We are committed to serving our clients in their time of need. The compassionate care of our clients and the people who love them is our first and foremost priority. We aim to meet and respect the unique needs of each and every client in a way that is just right for them. We use all our available resources to make a meaningful difference to their end-of-life experience.

Volunteers
We are committed to having the best volunteers. We consider our volunteers to be the backbone of our organization. We attract the most dedicated, compassionate people who have a strong desire to serve our clients and their families. They have a true passion for their work. Our teams and volunteers are respected, appreciated and valued by the organization for their integral role in the care we provide.

Collaborative Approach
We are committed to working collaboratively as a team. We recognize that many people contribute to the care of our clients at the final stages of life and so make it a priority to partner with the required care-givers in order to provide our clients with the best possible care. By working together with hospitals, community agencies and families, we can offer our clients better care at every stage of the end-of-life experience.

Quality & Valued Services
We are committed to maintaining the highest standards of care for our clients and their families by providing quality and valued services. We are highly attentive and attuned to the needs of our clients and families in a very respectful manner that is not intrusive but supportive. We are known and recognized in the community for providing care that truly makes a difference for a client's end-of-life experience.

Comfortable & Supportive Home Environment
We are committed to providing a comfortable and supportive home environment for every client. We have the presence to listen and respond to our clients needs. We respect the cultural diversity of the families we serve and recognize that the home environment is uniquely defined by the client. We do our best to provide comfort and support to our clients and ease their suffering through a caring home environment.

Professional
We are committed to displaying professionalism in everything we do. We consider ourselves professionals. We operate to standards, and respect the privacy and confidentiality of our clients. We recognize it is an honour to be invited to share the last days of someone's life with them. We proudly represent Heart House in the community by acting with integrity in all contexts whether that is in hospitals, family homes or in the community.

Fund Raising
We are committed to making fund raising programs and initiatives a priority, so that we can provide the highest-quality services to our clients. We consider fund raising to be a key activity that supports our organization and our goals. We make an effort to acknowledge and appreciate the continued support of our funders and volunteers. We recognize and appreciate the people, governments and organizations who generously give funds and their time to Heart House thereby, allowing us to fulfill our obligation and achieve our vision and mission.