Heart House Care Coordinators provide information to clients, families and caregivers about community resources, end of life care planning and companion clients, family members and caregivers throughout the end of life journey.

Interact with community service agencies to insure hospice services can fit into a continuum of care.

Participate on the Mississauga Halton Palliative Care Network and Central West Palliative Care Network to advocate for and to work together with other palliative care providers to develop a comprehensive seamless continuum of palliative care services.

Work with the Mississauga Halton Local Health Integration Network (MNLHIN) and the Central West Local Health Integration Network to advocate for recognition of the need for quality palliative care services in our communities.

Participate in provincial Hospice Association of Ontario initiatives and committees to support the development of provincial standards of care in hospice services; information sharing amongst hospice providers; education through the annual conference and advocacy at the provincial government and community level.

Engage in community health fairs, education opportunities and public speaking to inform the community about hospice services and need for end of life care planning.

Heart House Care Coordinators attend rounds at Credit Valley Hospital, The Trillium Health Centre and William Osler Brampton Civic Site.

Heart House Care Coordinators are members of community resource teams in Brampton and Mississauga that discuss client needs and problem solve pain and symptom management challenges.

Heart House participates on a number of other community committees for advocacy, information sharing, education and development including: Metamorphosis, MHLHIN Integration Advisory Group, Peel Volunteer Administrators Network, Infection Control Network of Peel, Professional Administrators of Volunteers Resources Ontario, HRIS Advisory Group and a number of task groups and subcommittees of the MHLHIN, CWLHIN, Mississauga Halton Palliative Care Network and Central West Palliative Care Network.

In home volunteer training � our in-home volunteers participate in a 30 hour training program (click to how to become a volunteer)

Volunteers receive ongoing training provided ? times a year.

Volunteers attend agency rounds 3 times a year which provides an opportunity for volunteers to share their experiences with each other, the care coordinators and volunteer department.

Community presentations upon request are made at schools, community health fairs, agencies, clubs and other groups about end of life care planning and hospice services.

An agency Open House for service providers is held annually.

Brochures and promotional materials are made available to hospitals, doctors� offices, libraries and other public locations.