HEART HOUSE HOSPICE’S RESPONSE TO COVID-19
Heart House Hospice’s priority is the health and well-being of our community. We have monitored daily, the development of the COVID-19 pandemic and the recommendations issued by the World Health Organization (WHO) and Centers for Disease Control (CDC) along with Health Canada and Public Health Ontario as well as our own community health partners.
In response to recent updates, Heart House Hospice has implemented changes to our daily operations. We will be limiting traffic inside our facility and outside into the community as a precaution. There will be a temporary hold on all on-site group programs and services, and we will be working to offer alternative solutions through telephone or virtual means. Our in-home hospice visiting program will also be impacted as our volunteers and clients well-being is our priority.
We will work daily to support all of our community health partners and our shared clients and will continue to support those in need. Heart House Hospice staff will connect with our clients and caregivers to arrange alternative supports if required. We will continue to work closely with the Ministry of Health and our provincial Hospice partners to maintain the best level of service and make effort to triage individual’s needs to the appropriate provider.
If you are experiencing any of the below symptoms, we respectfully ask that you do not enter the Heart House Hospice Facility.
Please note, effective immediately any and all individuals – staff, volunteers and clients/families, entering the Heart House Hospice facility at 855 Matheson Blvd. will require screening upon entering. If this is not possible, we will kindly ask you to not enter the building. Should you be experiencing any cold/flu-like symptoms or are unwell, we respectfully ask you to stay home. Also, if you have returned from travel outside of Canada within the last 14 days we request that you self-isolate corresponding to the recommendations of Public Health Canada – 14 days.
We will continue to provide updates and additional information to keep you informed while also regularly assessing our own operations. Where the health of our clients, team, and community requires, we will take more assertive actions to adjust, limit, or postpone services. If at any point during this challenging time your services become interrupted we apologize and thank you in advance for your understanding.
Should you have any questions please call the main office during office hours – Monday-Friday 8:30AM to 4:30PM or after hours contact Theresa Greer, Executive Director at: email@example.com
Contact Telehealth Ontario at 1-866-797-0000
Peel Public Health at 905-799-7700
Covid 19 Assessment Centres in Mississauga and Brampton
There is two ways to access the Assessment Centres in Mississauga.
- They can telephone Peel Public Health and Peel Public Health will book an appointment at either Credit Valley or Mississauga Hospital. Hours of operation are 9:30 a.m. to 9:30 p.m.
- The second route is to go to Emergency at either Credit Valley and Mississauga and they have a screening process. They will be directed to an assessment centre on the property of the two hospitals but not in the hospital.
People should be directed to these sites only if they have symptoms. If people are asymptomatic but have travelled they do not have to go to an assessment centre but should self-isolate.
Peel Memorial Centre for Integrated Health and Wellness
20 Lynch Street, Brampton
*This space is located in a self-contained area at Peel Memorial and does not impact other patients who are attending the Urgent Care Centre or outpatient services at the site. On-site directions and assistance will be provided.
Hours: 10:00 a.m. to 8:00 p.m., seven days a week
I acknowledge Hospice Vaughan for use of this document.
– Theresa Greer, Executive Director, Heart House Hospice